Terms of service

TERMS OF PAYMENT
1. Cash
2. Credit Card (A copy of the cardholders identification including the front / rear side of the credit card may be required)
4. Eftpos
5. PayPal
6. ZipPay
7. AfterPay

PRICES
All prices are inclusive of Goods and Services Tax (GST) when applicable. All prices are subject to change without notice.

QUOTES
Quoted prices are valid for twenty-eight (28) days and may be subject to change without notice thereafter. For standard goods, prices will be adjusted to those listed in the current IMPOSSIBLE FABRICATIONS PTY LTD price list at the time of dispatch. For special goods not included in the price list, prices may increase as necessary to cover additional costs incurred since the original quotation, including but not limited to materials, labour, freight, insurance, tariffs, duties, taxes, and general manufacturing expenses.

CONDITIONS OF DISPATCH
1. We are not common carriers, and all goods become the customer’s responsibility, including freight charges, once they are removed or dispatched from our location. Shipments will be arranged through our regular freight partners or a customer-nominated freight company upon request, which may incur packaging and handling fees payable before collection.
2. Any delivery date or time provided is an estimate only. IMPOSSIBLE FABRICATIONS PTY LTD will make every effort to meet the customer’s requested schedule; however, failure to do so does not entitle the customer to cancel or refuse delivery. IMPOSSIBLE FABRICATIONS is not liable for any direct or indirect loss or damages resulting from delivery delays.
3. IMPOSSIBLE FABRICATIONS PTY LTD delivery obligation is fulfilled once the goods arrive at the customer’s nominated delivery destination, transport company, agent, or the address listed on the invoice. The customer is responsible for unloading the goods upon delivery. If the customer is unable or unwilling to accept delivery when the goods are ready, IMPOSSIBLE FABRICATIONS reserves the right to charge a fee for any delays or arrange storage at the customer’s risk and expense, including transportation, storage, and related costs. Partial deliveries may be made at IMPOSSIBLE FABRICATIONS’ discretion, with each treated as a separate sale under these Terms and Conditions of Sale.
4. If a refund is requested, the original shipping fee will not be refunded.

INSPECTION
The customer must inspect the goods immediately upon delivery. IMPOSSIBLE FABRICATIONS PTY LTD will not be held liable for any misdelivery, shortages, defects, or damage unless written notice is received within 48 hours of the delivery date. Customers are required to notify IMPOSSIBLE FABRICATIONS PTY LTD of any product faults or damage incurred during transit or delivery within 48 hours of receiving the goods.

CREDITS / REFUNDS WILL BE GIVEN AT THE DISCRETION OF IMPOSSIBLE FABRICATION MANAGEMENT
Products are not guaranteed against failure or damage arising from incorrect or faulty use, incorrect application or damage caused by any means over which we did not have control.

WARRANTY
1. Warranty is NOT transferable.
2. Parts used in competition is void of any such warranties.
3. The customer must pay all freight costs for all warranty claims.
4. All items distributed by IMPOSSIBLE FABRICATIONS PTY LTD at the time of leaving our premises, are guaranteed against defective materials or workmanship for a period as stated by the manufacturer from the date of sale.
5. New products are covered by a manufacturer warranty period unless stated elsewhere.
6. All faulty products must be returned to the seller to be returned to the manufacturer for inspection before any claim can be made.
7. IMPOSSIBLE FABRICATIONS PTY LTD disclaims any liability for labour costs or other damage attributed to the failure of parts supplied by us.
8. IMPOSSIBLE FABRICATIONS PTY LTD will replace free of charge any parts that in our opinion after examination by us are defective through faulty material or manufacture, or refund monies.
9. A standard 3-month warranty, calculated from the date of purchase, applies to all refurbished or reconditioned products (if any) and all electrical products unless otherwise covered by the manufacturer. Once electrical products are opened from their original packaging, they are no longer covered by IMPOSSIBLE FABRICATIONS PTY LTD. For refurbished or reconditioned items, only the new components used are covered under the warranty. The manufacturer's warranty applies to all other products, and a warranty card along with proof of purchase must accompany the goods for repair. If these are not provided, a nominal service charge will apply, payable by the customer.
10. You acknowledge and accept that the Goods are intended for off-road use only. As with any activity involving the racing of motor vehicles, there are risks associated with performance modifications. Therefore all installations of Goods are at Your own risk and We hold no responsibility either express or implied for any mechanical, electrical or other failure when using aftermarket performance products.
11. All goods remain the property of IMPOSSIBLE FABRICATIONS PTY LTD until paid for in full.

GOODS RETURNED FOR CREDIT OR REFUND WILL ONLY BE ACCEPTED ON THE FOLLOWING BASIS:
1. All requests for credits or refunds must be received by an Impossible Fabrications representative for approval prior to being returned.
2. All approved returns must be received within 14 working days of the return request.
3. All goods must be returned to IMPOSSIBLE FABRICATIONS PTY LTD.
4. No credit or refund will be accepted without the correct order number, invoice date with reason for return.
5. Goods must be complete, not dismantled, and returned in original undamaged packaging in resaleable condition.
6. Goods must be properly packaged when being returned and arrive to us in the same condition as supplied.
7. Accepted return freight costs are at the cost of the purchaser. Freight prepaid or inspection prior to any form of warranty being acted upon.
8. Goods being returned are subject to a 15% Handling / Re-stocking fee excluding all outgoing delivery costs related to the sale.
9. At no time, can a refund amount exceed the original product/s purchase price.

NO CREDIT OR REFUND WILL BE ISSUED FOR:
1. Change of mind purchases.
2. Products especially procured on your behalf.
3. Products especially express air freighted on your behalf.
4. Products not purchased from us.
5. Clearance sale or specially discounted products.
6. Dismantled or damaged products.
7. Custom-built products or products that have been specially ordered for a Customer “Special Order” items will not be accepted for credit or refund.

RETURNS, EXCHANGES, UNDELIVERABLE ORDERS AND RETURN TO SENDER (RTS):

Returns & Exchanges

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Shipping fees are non-refundable once a courier has collected the goods.

Undeliverable Orders & Return to Sender (RTS)

If an order is undeliverable due to an incorrect address, failed delivery attempts, or refusal at delivery, it may be returned to us.
Reshipping costs will be the responsibility of the customer.
If a refund is requested, the original shipping fee will not be refunded.

ACCEPTANCE OF CONDITIONS OF SALE
1. The above conditions of sale constitute the basis of an agreement between our customers and us. IMPOSSIBLE FABRICATIONS PTY LTD reserves the right to refuse credit to applicants without reason.
2. To the extent permitted by law, IMPOSSIBLE FABRICATIONS PTY LTD and Customer agree that IMPOSSIBLE FABRICATIONS PTY LTD will not be liable for Goods not being available for use, or for data or software which is lost, corrupted, deleted or altered. IMPOSSIBLE FABRICATIONS PTY LTD shall not be liable to the Customer for any incidental, indirect or consequential damages arising out of or in connection with the purchase, use or performance of Goods and services, even if IMPOSSIBLE FABRICATIONS PTY LTD has been advised of their possibility.

FORCE MAJEURE
IMPOSSIBLE FABRICATIONS PTY LTD shall not be liable for any failure or delay in supply or delivery of the Goods where such failure or delay is wholly or partly due to any cause or circumstance whatsoever outside the reasonable control of IMPOSSIBLE FABRICATIONS PTY LTD including, but not limited to, war, strikes, lockouts, industrial disputes or unrest, government restrictions or intervention, transport delays, fire, act of God, breakdown of plant, shortage of supplies or labour, storm or tempest, theft, vandalism, civil commotions or accidents of any kind.

TERMINATION
If the Customer fails to comply with any of these Terms and Conditions or being a natural person or persons commits any act of bankruptcy, or being a corporation passes a resolution for winding up or liquidation (other than for the purposes of reorganisation or reconstruction) or administration or enters into any composition or arrangement with creditors or if a receiver or manager or administrator or controller is appointed for any property or assets of the Customer or becomes liable to be wound up by reason of insolvency or if any petition is presented for its winding up, or if a liquidator or provisional liquidator or administrator is appointed, IMPOSSIBLE FABRICATIONS PTY LTD may, in addition to exercising all or any of its rights against the Customer, suspend any further deliveries and immediately recover possession of any Goods not paid for in accordance with these Terms and Conditions.

RECEIPT OF GOODS INTO OUR WAREHOUSE IS NOT TO BE CONFUSED WITH ANY OBLIGATION BY US TO ISSUE ANY FORM OF CREDIT OR REFUND