Shipping Conditions
Shipping services within Australia & New Zealand only
Tracked with insuranceOnce your order is ready for shipment, you will receive a notification with the tracking number. Your package is insured for the total invoice amount, which includes shipping costs. Any incidents, such as loss or damage, will be covered after the package leaves our location. |
Tracked with no insuranceOnce your order is ready for shipment, you will receive a notification with the tracking number. We cannot accept responsibility for parcels once they've been collected from our facility. Any incidents such as loss or damage after dispatch from our location will not be covered. |
Estimated shipping times
|
Country |
Estimated Time |
Courier Service |
|
Australia |
2-10 days* |
Sendle |
|
New Zealand |
2-10 days* |
Sendle |
|
USA & Canada |
7-30 days* |
Sendle or Interparcel |
|
UK and surrounding |
7-30 days* |
Sendle or Interparcel |
|
Asia Pacific |
7-30 days* |
Sendle or Interparcel |
|
Rest of the world |
10-45 days* |
Sendle or Interparcel |
|
Local Pick-up |
Pick-up |
Pick-up from our location in Cecil Hills, NSW |
* Estimated shipping times begin from the moment the courier collects your parcel from our location and are calculated exclusively in business days. We strive to process and dispatch all orders promptly. Please note that these estimates do not include any delays beyond our control.
How do I track my order?
Once your checkout process is finalised, we'll swiftly process and pack your order for shipment. Once prepared for dispatch, you'll receive an email containing a tracking link to monitor your order's journey. Please be patient as our team sources and packs your order for delivery before you receive the dispatch notification. For made-to-order items like the IFX Cold Air Intake Kit, please allow for additional manufacturing time before a tracking number is provided.
Our priority is ensuring you receive your items promptly and in impeccable condition. Deliveries usually occur on weekdays during standard business hours (9am – 5pm), although this schedule might vary depending on your location and the courier service used.
Can I pick my order up from you?
Yes! You're welcome to collect your order from our location in Cecil Hills, NSW, 2171. Please contact us to arrange a collection time. We're excited to meet you in person and address any questions or concerns you might have.
Can I send my order to a PO Box?
Unfortunately, we are unable to ship to PO Box addresses. Please provide a physical residential or business address where someone can receive the parcel.
Can I change or cancel my order?
You can change or cancel your order within 7 business days before it is dispatched. Orders are usually dispatched within 5 business days of payment, excluding made-to-order items. Please contact us as soon as possible for any changes or cancellations. Restocking fees apply. Once your order has been dispatched or is in transit, it cannot be changed or cancelled. For more information, refer to our Returns Policy.
Do you ship internationally?
Yes! we do ship internationally. Please contact us before you place an order for a custom shipping quote to make sure that our courier services can reach you. If you have any special requirements, please get in touch and we will see how we can help.
Taxes & Duties
Our shipping charges do not include taxes and duties, which may be applied by customs in the country of delivery. All payments of taxes & duties are the responsibility of the customer and usually determined on the value of your order. Orders will not be refunded if taxes and duties are not paid and you choose to not pick up your order.
The following links are to assist with estimating some countries Taxes & Duties.
NZ | https://www.customs.govt.nz/personal/online-shopping/
Canada | https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html