Shipping Conditions
Shipping services within Australia & New Zealand only
Tracked with insuranceOnce your order is ready for shipment, you will receive a notification with the tracking number. Your package is insured for the total invoice amount, which includes shipping costs. Any incidents, such as loss or damage, will be covered after the package leaves our location. |
Tracked with no insuranceOnce your order is ready for shipment, you will receive a notification with the tracking number. We cannot accept responsibility for parcels once they've been collected from our facility. Any incidents such as loss or damage after dispatch from our location will not be covered. |
*All international shipping quotes provided by IMPOSSIBLE FABRICATIONS PTY LTD include full insurance coverage unless stated otherwise.
Estimated shipping times
|
Country |
Estimated Time |
Courier Service |
|
Australia |
2-10 days* |
Sendle |
|
New Zealand |
2-10 days* |
Sendle |
|
USA & Canada |
7-30 days* |
Sendle or Interparcel |
|
UK and surrounding |
7-30 days* |
Sendle or Interparcel |
|
Asia Pacific |
7-30 days* |
Sendle or Interparcel |
|
Rest of the world |
10-45 days* |
Sendle or Interparcel |
|
Local Pick-up |
Pick-up |
Pick-up from our location in Cecil Hills, NSW |
* Estimated shipping times begin from the moment the courier collects your parcel from our location and are calculated exclusively in business days. We strive to process and dispatch all orders promptly. Please note that these estimates do not include any delays beyond our control.
How do I track my order?
Once your checkout process is finalised, we'll swiftly process and pack your order for shipment. Once prepared for dispatch, you'll receive an email containing a tracking link to monitor your order's journey. Please be patient as our team sources and packs your order for delivery before you receive the dispatch notification. For made-to-order items like the IFX Cold Air Intake Kit, please allow for additional manufacturing time before a tracking number is provided.
Our priority is ensuring you receive your items promptly and in impeccable condition. Deliveries usually occur on weekdays during standard business hours (9am – 5pm), although this schedule might vary depending on your location and the courier service used.
Can I pick my order up from you?
Yes! You're welcome to collect your order from our location in Cecil Hills, NSW, 2171. Please contact us to arrange a collection time. We're excited to meet you in person and address any questions or concerns you might have.
Can I send my order to a PO Box?
Unfortunately, we are unable to ship to PO Box addresses. Please provide a physical residential or business address where someone can receive the parcel.
Can I change or cancel my order?
You can change or cancel your order within 7 business days before it is dispatched. Orders are usually dispatched within 5 business days of payment, excluding made-to-order items. Please contact us as soon as possible for any changes or cancellations. Restocking fees apply. Once your order has been dispatched or is in transit, it cannot be changed or cancelled. For more information, refer to our Returns Policy.
What methods of shipping do we use?
For orders dispatched from or within Australia, we use a variety of courier services, including but not limited to Couriers Please, Aramex, Australia Post Registered & Express, UPS, FedEx, and local couriers for Sydney Metro deliveries.
For international orders, we use services such as DHL, UPS, and FedEx, among others. Please note that international orders may require longer processing times and could take up to 2-3 days to ship if the item is in stock.
The primary reason for using professional couriers is to ensure fast and reliable deliveries, with each parcel being traceable via its own tracking ID. Most of the above courier companies offer online tracking systems, allowing you to monitor the progress of your delivery with the selected logistics provider.
Orders sent via regular post, such as those with Australia Post, typically take longer to arrive and usually require registration, which means ID verification and a signature are needed upon delivery for added security. For items valued over $100, we highly recommend purchasing insurance for added protection. In some cases, products may be shipped directly from suppliers to our customers to reduce order processing time. In these instances, the shipping method will be determined by the supplier and may include Express Post, Road Express, or couriers chosen either by you or the supplier.
What are the costs of shipping?
Shipping costs vary depending on the order, including factors such as weight, dimensions, destination, and the chosen delivery method. We calculate these costs based on the delivery service you select (pickup from our Cecil Hills location is also available). We will always attempt to choose the most efficient delivery method for your order. If your order is urgent, we can arrange express shipping upon request (additional charges will apply). If you have an account with your preferred logistics company, you're welcome to use it—just provide your account details for processing.
Is the delivery insured?
Generally no, items are shipped via express couriers and can be tracked through the courier's system. However, at checkout, you do have the option to insure your order for the full product value to protect against loss or damage during transit.
Delays
If there are any delays due to unforeseen circumstances on our end, or if we are made aware of them, you will be notified. Please note that delays may occur during holiday periods, including public holidays, Christmas, and New Year.
Occasionally, delivery methods may be delayed due to unforeseen or unavoidable circumstances such as natural disasters (e.g., typhoons, hurricanes, cyclones, earthquakes), logistics industry disputes, or customs issues, all of which IMPOSSIBLE FABRICATIONS PTY LTD has no control over. We will always strive to select the best delivery method when processing your order. If any issues arise, we will make every effort to contact you as promptly as possible.
Special Request Orders
Some specialised products require a custom order process, which may take a significant amount of time. You will be notified if your order falls into this category. Examples include custom-designed professional race products, race engines, exhausts, suspensions, race cars, or unique bulk shipments.
Do you ship internationally?
Yes! we do ship internationally. Please contact us before you place an order for a custom shipping quote to make sure that our courier services can reach you. If you have any special requirements, please get in touch and we will see how we can help.
Taxes & Duties
International shipments may be subject to additional taxes, charges, duties etc. in the receiving country. Payment of these extra costs is the responsibility of the buyer. Impossible Fab cannot and will not provide an estimate for these costs, and are not responsible for payment of any of these costs. If you are unsure whether your purchase will be subject to any of these extra charges, please check prior to finalising payment for your product.
If you nominate to have your product delivered to the port (or equivalent) only, IMPOSSIBLE FABRICATIONS PTY LTD is not responsible for any costs relating to the handling, delivery, release etc. of your shipment after it arrives at the nominated port (or equivalent).
IMPOSSIBLE FABRICATIONS PTY LTD is not a registered tax authority, as a result, we will not, under any circumstances, collect taxes applicable to your purchase on behalf of your State/Territory/Province etc.
Orders will not be refunded if taxes and duties are not paid and you choose not to collect your order.
The following links are to assist with estimating some countries Taxes & Duties.
NZ | https://www.customs.govt.nz/personal/online-shopping/
Canada | https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html